Add Your Heading Text Here

Recommended Procedure for Upgrading SoftLINK to the Latest Version

You are here:

This article covers the recommended upgrade procedure for updating SoftLINK to the latest version.

First, you need to download the latest installer file.

We recommend updating your SoftLINK components in the following order :

  1. NetSupport School Name and Connectivity Server installation.
  2. SoftLINK Student installations.
  3. SoftLINK Tutor Console/Tech Consoles installations.

Further details on the available update methods are below:

Manually updating a Windows SoftLINK installation

If you place a copy of the NSM.lic file in the same folder as the new setup.exe installer file, when you run the upgrade over the top of your existing installation, it will automatically apply this license to the installation.

Alternatively, if you do not place the license file in the same folder when you run the new version of the SoftLINK installer over the top of the existing installation, you are prompted to enter the new license details during installation (see the image below)

When running the installation manually, you are prompted to choose which component of SoftLINK you would like to install.

Creating a SoftLINK silent install package to deploy
In order to automate the installation of SoftLINK using your chosen deployment method (Active Directory Group Policy, SCCM, Intune, etc.), you can create a new package folder containing the new installer file and license file for SoftLINK. Depending on your setup, you will need to create a package containing the following files:

  • SoftLINK.msi.
  • NSM.lic (license file).
  • NSS.ini (the component file which tells the installer which components to install, i.e. Tutor, Student).
    An example copy of this file is located in the following directory: C:\Program Files (x86)\SoftLINK Class Control
  • Client32u.ini (this is the pre-configured Client configuration file).

For additional information, please see the following article: How to perform a silent installation.

Note: Two package folders may be required to implement SoftLINK, one configured to deploy the Tutor Console component only to teaching devices and a second package folder configured to install the Student only to Student devices. Each will contain the same installer and license file. However, the NSS.ini file will be different in each package folder as this file controls which components to install (Tutor or Student).

Manually updating a macOS NetSupport School installation
To manually update the version of NetSupport School installed on your macOS devices, first place a copy of the new NetSupport School Mac DMG installer and NetSupport license file to the machine you would like to update. Run the DMG and copy the NetSupport School for macOS application installer from this to the same location as the license file.

When you run the installer, this detects the license file in the same location and applies this automatically.

Alternatively, if the license file is not included when you run the new version NetSupport School installer over the top of the existing installation, you are prompted to enter the new license details during installation (see the image below). Browse to the location of the saved license file and follow the steps to complete the installation.

Deploying NetSupport School for macOS
For information on how to deploy the new version of NetSupport School for macOS, please refer to the following guide: NetSupport School macOS deployment.

Applying the license to the ChromeOS Tutor Console
Once the NetSupport School ChromeOS Tutor Console has been installed from the store, the first time this is started, you are prompted for the new license details (see the screenshot below). Please enter the license details you have been sent to apply the license to the Tutor Console.

Was this article helpful?
Dislike 0
Views: 341
Previous: How to perform a silent installation of SoftLINK
Next: SoftLINK (NS School) for Mac Deploy and Remote Installation